Selling Conditions

The present conditions regulate and are applicable to all sales made from the website The placement of any order implies that you have read and accepted these conditions of sale. If you wish, you can print a copy of this document, in order to facilitate future references and knowledge.

Methods of payment

Credit or debit card

Payment by credit card is made through a secure payment gateway Servired belonging to Banco Santander under a protocol and encryption that ensures the security of the data issued by the customer. In no case Clavel Design by Europa Promotex S.L. will have knowledge of the customer’s credit and/or debit card number. In the same way the bank will have no knowledge of any of the products purchased by the customer on our website.

Shipping methods

Shipments to Spain (Peninsula)

Orders will be delivered within 1 to 3 days (weekends and holidays not included), before 18:00 for products that have stock on the web. For orders placed through a pre-order of products made by independent designers (which are produced on demand), the production dates of each product and shipping dates of the same will be specified in the section of each product, as each product will be produced within a maximum period of 25 days.

Online purchase with in-store pickup

In the checkout process you will be able to select our collection point in Madrid (C/Paseo del Rey,12,Bajo Derecha, 28008 (Madrid)), where you can pick up your order as a shipping method.

This shipping method is free of charge and will be immediately reflected in the order.


Condiciones del derecho de desistimiento

The Customer shall have a period of 30 calendar days from the confirmation of payment of the order placed. For Peninsular orders, Clavel Design by Europa Promotex S.L will refund any payment received, including, if any, ordinary delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the package has been received with the returned products and in correct condition. For orders outside the Peninsula, the customer will be responsible for the shipping costs, except in the case of shipping error on the part of Clavel Design by Europa Promotex S.L.

Notwithstanding the provisions of the preceding paragraph, in the event that the Customer has expressly selected a mode of delivery other than the least expensive mode of ordinary delivery, the Customer shall not be reimbursed for any additional costs arising therefrom.

The Customer shall be liable for any diminished value of the goods resulting from any handling of the goods other than that necessary to establish their nature, characteristics or functioning.

If the product you receive is or shows signs of being damaged in transit, please note this on the delivery note.

If you buy several products in the same order you can make a partial return, that is, return only the product or products with which you are not satisfied.

The Customer shall return or deliver to Clavel Design by Europa Promotex S.L, without any undue delay and, in any case, no later than 14 calendar days from the date on which it communicates its decision of withdrawal on the product or products purchased.

Clavel Design may withhold reimbursement until it has received the goods, or until the Client has provided proof of return of the goods, whichever condition is met first.

Please note that the customer has the possibility to return the product personally at our collection point located in Madrid (C/ Paseo del Rey, 12, Bajo Derecha, 28008 (Madrid)).

Exercising the right of withdrawal

To this end, the Customer must communicate the decision to exercise the right of withdrawal, via e-mail indicating their contact details and order number. In this case, Clavel Design by Europa Promotex S.L. will communicate without delay and on a durable medium the acknowledgement of receipt of the withdrawal.

We will proceed to make the refund using the same payment method you used for the initial transaction.

You can also return your purchase directly to our collection point in Madrid (Calle Paseo del Rey, 12, Bajo derecha).

You can request free of charge that Clavel Design by Europa Promotex S.L. arrange with a carrier to pick up your purchase at your home for its return or you can return the product free of charge at the physical collection point in Madrid at the address indicated above. In case of international return the cost of the return will be borne by the customer.

Exceptions to the right of withdrawal

They may not be subject to the right of withdrawal:

  • The supply of goods or the provision of services whose price depends on financial market fluctuations that Clavel Design by Europa Promotex S.L. cannot control and that may occur during the withdrawal period.
  • The supply of goods made to the Client’s specifications or clearly personalized.
  • The supply of goods that may deteriorate or expire rapidly.
  • The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  • The supply of goods which after delivery and taking into account their nature have become inseparably mixed with other goods.
  • The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the Customer after delivery.
  • The supply of goods has been damaged by the Customer’s handling after delivery.

Return instructions

To make a size change or return you must write to indicating your order number and confirming the pick-up address; our team will contact you as soon as possible informing you about the home pick-up by the transport company (if it is an exchange, we will request the pick-up and you will have to place a new order).

Items to be returned should be packaged to ensure that they arrive in good condition. Tightly seal the package.

The garments must be in perfect condition, with its corresponding label and with the invoice/delivery note of purchase.

If the product includes a box, you must put it inside another box to avoid damaging it. Make sure that the original product box is properly protected and packaged so that it is not damaged in transit.

In the event that the box associated with the product does not arrive in the same condition in which you received it, no refund will be made.


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