Privacy Policy

Your privacy is important to us. We encourage you to take a few minutes to read, understand and, if applicable, agree to our Privacy Policy.

Responsible for data processing

Europa Promotex, S.L, B84462472, C/Paseo del Rey, 12, Bajo Derecha, 28008. Madrid, Spain.

Data processed

Data provided by the interested party: Clavel Design by Europa Promotex S.L. may collect personal data that you provide directly through the various forms provided. Within these forms you can see how some of the fields are marked as mandatory and is that without this information we can not provide the requested service.

Additionally, the development of our relationship generates a series of information such as transactional data (for example, information that you provide us about your purchase tickets, orders, returns, etc.), connection and navigation data through the different web pages, history of claims and incidents. This information is treated by Clavel Design by Europa Promotex S.L as it is of great value both at a statistical and aggregate level – since it allows us to know our customer typology, which products they like more or less, how we should configure the page to make navigation easier… – and in an individualized way to be able to offer personalized advertising depending on the customer segment: age range, type of products previously contracted and time of purchase.

Purpose of the processing of your data

Service management in order to successfully complete the purchase.

Your data will be processed to provide the requested service, which, among other activities, may involve: (i) your registration as a customer; (ii) order preparation and delivery management through any of the available channels; (iii) processing and responding to your doubts, queries or complaints.

Failure to accept this purpose will mean that we will not be able to sign the contract(s) to provide you with the services you are interested in.

Sending commercial information

Whenever you request it through the boxes provided in the different forms, we will send you commercial information about Clavel Design’s offers, promotions and discounts. This information will be sent by the different means of contact (electronic and non-electronic): postal address, e-mail, cell phone, among others.

Response to your request for the nearest store based on geolocation

The geographic location is disabled by default. Only in cases in which you request us, with the user’s consent, information about our nearest store will be activated to give you an answer to the request sent.

Although navigation considering geographical location is always a user’s choice, in cases where you refuse access to location data, the Platform will not be able to offer you location-based functionalities. In no case will the Platform continuously track the user’s location.

The personal data provided will not be retained once the request for information has been answered.

Web browsing analysis

We process the information to allow and facilitate your access and navigation through our digital media. For example, to offer you the version of the website that best suits the characteristics of the device you choose to enter our website, your language, among others. Also, prior to your consent, we will analyze your browsing in order to adapt to your needs. You can consult our cookies policy.

Clavel Design by Europa Promotex S.L. is subject to different regulations that imply the need to process personal data in order to comply with them (e.g. tax regulations). In compliance with these obligations, it may communicate your data to the competent Public Administrations or Courts, provided that the request is made through the established legal channels.

Stop receiving commercial offers

In all the commercial communications that we send you by electronic means, a link will be enabled -DOWN or similar- that will allow you to manage your privacy and request that we do not send you new commercial communications. Likewise, you can revoke your consent or express your opposition by sending an e-mail to atencioncliente@claveldesign.com.

Data Retention

If you have registered as a customer on our website, your personal data will be retained until you request your deregistration, as we understand that, in the meantime, you are still interested in keeping your account regardless of whether your activity as a partner and / or customer may be interrupted for a period of time. If you have not registered as a customer, but you make an online purchase your data will be retained until we confirm that the order has been delivered without incident and that there are no complaints. Once you request your deregistration or confirm that the order has been delivered without incident and that there are no claims, your data will be deleted in accordance with the provisions of the data protection regulations which implies its blocking, being available only at the request of Judges and courts, the Public Prosecutor or the competent Public Administrations during the limitation period of the actions that may arise to be subsequently eliminated. The statute of limitations varies depending on the type of service, for exemplary purposes, in general the statute of limitations for most personal civil actions is 5 years.

Data with third parties

In order to fulfill the purposes described in this Privacy Policy, it may be necessary for us to provide access to your personal data to entities that manage customer services, such as CRM, shipping, data analytics and digital marketing.

Apart from the cases mentioned above, Clavel Design by Europa Promotex S.L, does not communicate your personal data to third parties, unless legally required or necessary to execute the contract.

Rights over the data you provide us with

The rights that you have against Clavel Design by Europa Promotex S.L due to the processing of personal data are the following: the right to access your personal data, rectify inaccurate data, request its deletion, limit any of the processing or oppose to any use (e.g. to subsequently oppose to the sending of advertising) and request the deletion of your data. To exercise these rights, simply send an e-mail to atencioncliente@claveldesign.com or a letter to Clavel Design by Europa Promotex S.L, Calle Paseo del Rey, 12, Bajo Derecha, 28008 (Madrid). You also have the possibility to complain to the Spanish Data Protection Agency.

These rights are access, rectification, deletion/right to be forgotten, limitation, portability, automated individual decisions and complaints.

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