General Terms & Conditions

1. Purpose and scope of application

The present General Conditions of Sale (hereinafter the “GTCS”) shall govern the contractual relations between Clavel Design by Europa Promotex S. L (hereinafter referred to as Clavel Design) and its consumer clients, understood as natural persons acting for purposes other than their commercial or business activity, trade or profession, or legal persons or unincorporated entities acting on a non-profit basis in an area outside of a commercial or business activity (hereinafter referred to as the “Client”), derived from the sales of products (hereinafter referred to as the “Product” or the “Products”) that Clavel Design makes to the Client for the orders that the latter places with Clavel Design and that Clavel Design accepts.

The seller is Clavel Design by Europa Promotex S.L., a Spanish company with registered office at C/Paseo del Rey, 12, Bajo Derecha, 28008 Madrid (Madrid) and with VAT number B-84462472 and e-mail address atencioncliente@claveldesign.com.

The orders of sale of Products will be governed, therefore, by the GTCG; that will be completed, in its case, by the particular conditions that Clavel Design and the Client can agree.

The sale of products is only allowed to customers of legal age.

2. General

All sales of the Products made by the Seller are subject to the present GTC, unless otherwise stipulated. Other conditions or agreements that have not been expressly accepted in writing by the Seller shall have no legal value or effect.

In the case that the competent Courts declared any disposition of these CCGG null, this will not affect the rest of dispositions of these CCGG that will continue in force. In this case, the parts will negotiate and will try to reach an agreement on the text of an alternative article, that substitutes to the derogated disposition, and whose intentions and content is the most similar with this last one.

3. How to place an order

You can place an order online on our website: www.claveldesign.com (24h/day, every day of the week, every day of the year).

4. Total price

The sales prices indicated in the catalog and on the website are shown in Euros and all prices include VAT. www.claveldesign.com may carry out promotions exclusive to this channel, reserving the right to vary prices and offers with respect to other channels.

5. Shipping costs

Shipping costs will be added to the total amount of the products selected and duly itemized before placing the order.

Shipping costs are variable depending on the country of destination.

The collection of the order at the collection point indicated on the website, located in Madrid, is free of charge.

6. Payment, delivery and execution procedures

6.1. Payment Methods

By credit and/or debit card (visa, mastercard, etc): 100% secure payment through the “Banco Santander” payment gateway.

6.2. Shipping Method

Products purchased at Clavel Design will be shipped to mainland Spain applying the same service rate with Sending.

We do not ship to Ceuta and Melilla.

The order will be shipped to the address you indicated at the time of purchase. Clavel Design makes every effort to respect the delivery times mentioned on the web.

Clavel Design will send you the order without any undue delay and at the latest within 30 calendar days from the confirmation of the payment of the order placed.

We advise you to check that everything is in accordance with your order and in perfect condition when you receive your package. If you detect any anomaly caused by handling during shipment, please sign and indicate it by hand on the delivery note. However, you have a period of 48 hours to inform us by phone (+34) 632329798 of any incident you may have.

6.3. Availability

If the contracted good or service is not available, we can provide without price increase a good or service of similar characteristics that has the same or higher quality.

In this case, the Customer may exercise their rights of withdrawal and termination in the same terms as if it were the initially required good.

7. Right of withdrawal

7. 1. Conditions of the Right of Withdrawal

The Customer shall have a period of 30 calendar days from the confirmation of payment of the order placed. In this case Clavel Design will refund any payment received, including, if applicable, ordinary delivery costs, without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the package with the returned products has been received and in correct condition.

Notwithstanding the provisions of the preceding paragraph, in the event that the Customer has expressly selected a mode of delivery other than the least expensive mode of ordinary delivery, the Customer shall not be reimbursed for any additional costs arising therefrom.

The Customer shall be liable for any diminished value of the goods resulting from any handling of the goods other than that necessary to establish their nature, characteristics or functioning.

If the product you receive is or shows signs of being damaged by transport, please note this on the delivery note.

If you buy several products in the same order you can make a partial return, i.e. return only the product or products with which you are not satisfied.

The Client must return or deliver to Clavel Design, without any undue delay and, in any case, no later than 14 calendar days from the date on which he/she communicates his/her decision to withdraw from the product(s) purchased.

Clavel Design may withhold the refund until it has received the goods, or until the Customer has provided proof of the return of the goods, depending on which condition is met first.

It is worth remembering that the Customer has the possibility to return the product personally at our collection point in Madrid specified on the website.

7. 2. Exercise of the Right of Withdrawal

To this end, the Client must communicate the decision to exercise the right of withdrawal by e-mail to atencioncliente@claveldesign.com, indicating his/her contact details and order number. In this case, Clavel Design will communicate the acknowledgement of receipt of the withdrawal without delay and on a durable medium.

We will proceed to make such refund using the same means of payment that you used for the initial transaction.

You can also return your purchase directly to our collection point specified on the website, located in Madrid.

You can request free of charge that Clavel Design arrange for a carrier to pick up your purchase at your home for its return. In case of international shipping, the current transport cost for the delivery of purchases will be applied.

7.3. Exceptions to the Right of Withdrawal

They may not be subject to the right of withdrawal:

  • The supply of goods or the provision of services whose price depends on financial market fluctuations that Clavel Design cannot control and that may occur during the withdrawal period.
  • The supply of goods made to the Customer’s specifications or clearly personalized.
  • The supply of goods that are likely to deteriorate or expire rapidly.
  • The supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
  • The supply of goods which after delivery and taking into account their nature have become inseparably mixed with other goods.
  • The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the Customer after delivery.
  • The supply of goods has been damaged by the Customer’s handling after delivery.

7.4. Return Instructions

If the contracted good or service is not available, we can provide without price increase a good or service of similar characteristics that has the same or higher quality. In this case, the Customer may exercise their rights of withdrawal and termination in the same terms as if it were the initially required good.

8. Guarantee of legal conformity

Clavel Design as seller, will respond to the Client, in the terms established in the Royal Decree 1/2007 approving the Revised Text of the Law for the Defense of Consumers and Users of any lack of conformity that is manifested within two years from the time of delivery of the product.

In the absence of proof to the contrary, it shall be presumed that any lack of conformity that becomes apparent within six months of delivery of the product already existed when the thing was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

Salvo prueba en contrario, se presumirá que las faltas de conformidad que se manifiesten en los seis meses posteriores a la entrega del producto, ya existían cuando la cosa se entregó, excepto cuando esta presunción sea incompatible con la naturaleza del producto o la índole de la falta de conformidad.

9. Procedure for dealing with complaints

To inform us of any possible incident in the service or to consult/suggest what you wish, you can select the options of Consultations/Incidents or Suggestions.

If you consider that Clavel Design has breached any legal commitment or documentary agreement with you, you have the right to file a complaint through the following means:

By email to the address atencioncliente@claveldesign.com.

In writing, by letter, sent to the following address:

Clavel Design Customer Service
C/Paseo del Rey 12 Bajo Derecha
28008 Madrid
(Madrid)

In the absence of proof to the contrary, it shall be presumed that any lack of conformity that becomes apparent within six months of delivery of the product already existed when the item was delivered, except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity.

10. Legislation and competent courts

All agreements covered by these General Conditions, as well as any dispute or difference arising between the parties, are subject to the exclusive jurisdiction and competence of the consumer’s Courts and Tribunals.

The contract is subject to Spanish law.

11. About the online dispute resolution platform

If you have a complaint, or believe that we have not handled your complaint satisfactorily, please contact us before submitting a complaint through the Online Dispute Resolution platform. At Clavel Design we take customer service very seriously and adopt the highest standards when it comes to handling, responding to and resolving our customers’ concerns.

If we do not resolve your complaint and you would like to file a complaint regarding an order placed on www.claveldesign.com on the online dispute resolution platform you can go here.

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